Shipping policy

Effective Date: October 1st, 2025

 

 

1. Introduction

At Nexware Technologies, we aim to create a seamless and transparent shipping experience for our customers. This Shipping Policy covers the terms and conditions in regards to the delivery of products purchased via our website, www.nexwaretechnologies.com.

 

 

2. Shipping Destinations

  • Countries We Ship To: United States, Canada, United Kingdom, and European Union countries.

  • We're always looking to add new shipping destinations. For updates, please return frequently.

 

 

3. Shipping Costs

  • Domestic Shipping (USA):

    • Standard Shipping: Free shipping on all orders

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

  • Notes:

    • Delivery times are estimates and may vary due to reasons without our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: USPS, UPS, FedEx

      • LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, and Estes Express.

  • Shipment Tracking:

    • Tracking information will be included with all order emails once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. Please contact us promptly should you experience any issues.

 

 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit www.nexwaretechnologies.com/pages/track-order or the carrier's website.

    • To view the status and estimated delivery date, enter the tracking number.

  • Assistance:

    • Any questions can be directed to our customer service at support@nexwaretechnologies.com.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@nexwaretechnologies.com or 866-588-7892.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it, verify the shipping address provided and check with neighbors or building management. If your package is still lost after these attempts, please contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of both the packaging and its contents.

      • Contact us within 7 days at support@nexwaretechnologies.com.

  • Resolution:

    • We will work with you to arrange a replacement or refund if necessary.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Include the order number and which item(s) are missing.

  • Resolution:

    • We will investigate and resolve the issue by shipping the missing item(s) or issuing a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns will be accepted as long as we receive the order within 30 days.

  • Conditions:

    • Products must be unused, undamaged, and in their original packaging.

    • Certain products (e.g., personalized items) may not be eligible for return.

  • Return Shipping Costs:

    • Return shipping if fully covered by Nexware Technologies. There is no cost to the customer.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the payment method used to make the original purchase.

  • For additional information, please refer to our Return and Refund Policy.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. Nexware Technologies is not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address, a representative will contact you to arrange reshipment. Please note that additional shipping charges may apply.

 

 

12. Contact Information

If you have any questions or concerns about your shipment, please contact us:

  • Customer Service Email: support@nexwaretechnologies.com

  • Customer Service Phone: +1 (866)-588-7892

Our customer service team is available Monday to Friday, 9 AM to 5 PM MST.

 

 

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Nexware Technologies!

We appreciate your business and are committed to providing exceptional service.