Refund policy

Effective Date: October 1st, 2025

 

1. Scope and Intent

All transactions made via the Nexware Technologies website, www.nexwaretechnologies.com ("Website"), are subject to this return and refund policy.

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@nexwaretechnologies.com

  • Phone: +1 (866)-588-7892

  • Hours: Monday–Friday, 9am-5pm MST

 

3. Return Eligibility

Subject to the following circumstances, customers in the United States, Canada, the United Kingdom, and the European Union are entitled to cancel their purchase and return the item within 30 days of receipt without giving a reason.

3.1 Return Requirements

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is necessary.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at support@nexwaretechnologies.com or call 1-866-588-7892 within 30 days of receiving your order.

    • Include your order number and a detailed reason for the return.

       2. Return Authorization:

    • After analyzing your request, we will send full return instructions and, if appropriate, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Make sure all accessories, manuals, and free gifts are included.

       2. Include Documentation:

    • Ensure the return authorization form and any necessary supporting documents or images are included.

       3. Attach Shipping Label:

    • Download and print the return shipping label provided in the email.

    • Attach the label to the outside of the package.

4.3 Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.
  • To guarantee the safe delivery of the package, use a trackable shipping option.

5. Return Shipping Costs

  • No cost to the customer for return shipping.

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 30 days days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Products

  • Notification:

    • Contact us within 48 hours of receiving the item.

  • Documentation:

    • Include photo or video evidence of the defect or damage.

  • Resolution:

    • Nexware Technologies will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Please inform us immediately upon receipt.

  • Resolution:

    • Nexware Technologies will arrange for the incorrect item to be returned (at our expense) and will make sure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • Nexware Technologies will perform an investigation with the carrier.

    • If the product is confirmed to be lost, a full refund or a replacement will be given.

6.5 Order Cancellation

  • Before Shipment:

    • You may cancel your order for a full refund if it has not already been shipped.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items manufactured to your specifications or clearly personalized.

  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are given after we receive and inspect the returned item.

  • Notification:

    • Nexware Technologies will notify you via email regarding the approval or denial of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be sent back to the original payment method used for the original purchase.

  • Time Frame:

    • It can take up to 14 days for the refund to show up in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons that are out of our control.

  • Late Returns:

    • Items returned more than 30 days after delivery.

 

9. Exchanges

  • Eligibility:

    • Nexware Technologies will replace products that are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at support@nexwaretechnologies.com.

  • Shipping Costs:

    • Customer is responsible for all return shipping costs.

10. Timelines

  • Return Window:

    • Returns must be reported within 30 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned product, Nexware Technologies will issue the refund within 7 business days.

  • Refund Period:

    • It may take up to 14 days for the refund to show up in your account after approval.

 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

12. Questions and Support

For more information, please:

  • FAQ Page

  • Contact our Customer Service team:

    • Email: support@nexwaretechnologies.com

    • Phone: +1 (866) 588-7892

 

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Nexware Technologies

Phone: +1 (866) 588-7892

Email: support@nexwaretechnologies.com

Business Hours: 9am-5pm MST